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FAQs

FAQs

Here's our most commonly asked questions, if there's anything missing just let us know!

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20 articles in this collection
Written by Leanne Spratt and Karen Andreasen

What languages does business card scanning support?

The following languages can be selected when scanning a business card
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Written by Leanne Spratt
Updated over a week ago
Troubleshooting

Why is scanning not working?

Badge scanning and business card scanning issues tackled
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Written by Leanne Spratt
Updated over a week ago

It's taking some time to sync, why?

Is your device syncing slowly
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Written by Leanne Spratt
Updated over a week ago

Why can’t I log into the Zuant app?

Difficulty signing into the Zuant app
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Written by Leanne Spratt
Updated over a week ago

How do I contact the Zuant team if I have an issue?

We're always on hand to help you if you need anything, here's how to get in touch.
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Written by Leanne Spratt
Updated over a week ago
General

Is Zuant supported on android devices?

Zuant is an iOS supported application
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Written by Leanne Spratt
Updated over a week ago

What devices and iOS do you need to run Zuant?

iOS version and device models minimum requirements
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Written by Leanne Spratt
Updated over a week ago

What’s the first step to getting my event set up within Zuant?

Ready to use Zuant at your next event? Start here!
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Written by Leanne Spratt
Updated over a week ago

I have submitted my checklist – what next?

The show checklist is the green light for you using Zuant at your event, here's what to do next.
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Written by Leanne Spratt
Updated over a week ago

How do I change my password?

Updating your password on the Zuant Cloud
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Written by Leanne Spratt
Updated over a week ago

Do you provide product training?

We provide online training sessions if required, feel free to circulate this video amongst your team too.
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Written by Leanne Spratt
Updated over a week ago

How do I access my leads online?

Instructions on logging into the Zuant Cloud to access/download leads
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Written by Leanne Spratt
Updated over a week ago

What can I do as a Power User?

Access rights for a Power User
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Written by Leanne Spratt
Updated over a week ago

What can I do as a Standard User?

Access rights for Standard User
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Written by Leanne Spratt
Updated over a week ago

How much bandwidth should I have onsite for Zuant?

Bandwidth requirements explained for different scenarios
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Written by Karen Andreasen
Updated over a week ago
Scanning

Is badge scanning available at all events?

Our team will happily check availability for you ahead of time
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Written by Leanne Spratt
Updated over a week ago

How much does badge scanning cost?

Fees associated with badge scanning at shows
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Written by Leanne Spratt
Updated over a week ago

What is Fast Business Card Scanning?

aka OCR, aka Optical Character Recognition technology, aka magic!
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Written by Leanne Spratt
Updated over a week ago

What is a Developer’s Badge Kit?

In short, it's a piece of paper telling us how the barcode is configured.
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Written by Leanne Spratt
Updated over a week ago
Features

How do I unpark parked leads?

I have parked leads on my device that need to sync
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Written by Leanne Spratt
Updated over a week ago