FAQs

Here's our most commonly asked questions, if there's anything missing just let us know!

19 articles in this collection
Written by Leanne Spratt and Karen Andreasen

Troubleshooting

Why is scanning not working?

Badge scanning and business card scanning issues tackled

Written by Leanne Spratt
Updated over a week ago

It's taking some time to sync, why?

Is your device syncing slowly

Written by Leanne Spratt
Updated over a week ago

Why can’t I log into the Zuant app?

Difficulty signing into the Zuant app

Written by Leanne Spratt
Updated over a week ago

How do I contact the Zuant team if I have an issue?

We're always on hand to help you if you need anything, here's how to get in touch.

Written by Leanne Spratt
Updated over a week ago

General

Is Zuant supported on android devices?

Zuant is an iOS supported application

Written by Leanne Spratt
Updated over a week ago

What devices and iOS do you need to run Zuant?

iOS version and device models minimum requirements

Written by Leanne Spratt
Updated over a week ago

What’s the first step to getting my event set up within Zuant?

Ready to use Zuant at your next event? Start here!

Written by Leanne Spratt
Updated over a week ago

I have submitted my checklist – what next?

The show checklist is the green light for you using Zuant at your event, here's what to do next.

Written by Leanne Spratt
Updated over a week ago

How do I change my password?

Updating your password on the Zuant Cloud

Written by Leanne Spratt
Updated over a week ago

Do you provide product training?

We provide online training sessions if required, feel free to circulate this video amongst your team too.

Written by Leanne Spratt
Updated over a week ago

How do I access my leads online?

Instructions on logging into the Zuant Cloud to access/download leads

Written by Leanne Spratt
Updated over a week ago

What can I do as a Power User?

Access rights for a Power User

Written by Leanne Spratt
Updated over a week ago

What can I do as a Standard User?

Access rights for Standard User

Written by Leanne Spratt
Updated over a week ago

How much bandwidth should I have onsite for Zuant?

Bandwidth requirements explained for different scenarios

Written by Karen Andreasen
Updated over a week ago

Scanning

Is badge scanning available at all events?

Our team will happily check availability for you ahead of time

Written by Leanne Spratt
Updated over a week ago

How much does badge scanning cost?

Fees associated with badge scanning at shows

Written by Leanne Spratt
Updated over a week ago

What is Fast Business Card Scanning?

aka OCR, aka Optical Character Recognition technology, aka magic!

Written by Leanne Spratt
Updated over a week ago

What is a Developer’s Badge Kit?

In short, it's a piece of paper telling us how the barcode is configured.

Written by Leanne Spratt
Updated over a week ago

Features

How do I unpark parked leads?

I have parked leads on my device that need to sync

Written by Leanne Spratt
Updated over a week ago